We're here for you
We want every LumaBelly customer to have a great experience, from the moment you order to the moment you slip the socks on at the end of a long day. Pregnancy is demanding enough, choosing a pair of socks shouldn't be one more thing to worry about.
That's why we back every order with a 30-day money-back policy. Your 30 days start from the day your order is delivered, not the day you place it, so you have a full month to actually wear your LumaBelly socks and decide whether they're right for you.
If they aren't, tell us. We'd rather fix it than lose you.
Return eligibility
To be eligible for a return, your socks must be:
- Returned within 30 days of delivery
- In their original state, intact, in good condition, and complete with their original packaging
- Free from stretching, staining, odour, pet hair, or signs of heavy or repeated wear
We understand you need to put them on to know whether they work for you. Trying your socks on is absolutely fine and will never disqualify a return. What we can't accept back is product that has been worn extensively, laundered, or returned in a condition we couldn't reasonably pass on.
Because socks are a close-fitting garment worn against the skin, hygiene standards mean we assess every return individually and hold this line consistently for the safety of all our customers.
Items we can't accept
- Socks that have been worn beyond a reasonable try-on, washed, or visibly used
- Items returned without their original packaging
- Gift cards
- Free gifts and promotional items
- Returns sent back to us without prior approval
- Return requests made more than 30 days after delivery
How to start a return
To start a return or refund, email us at info@lumabelly.com and we'll get back to you as soon as we can, you'll have an answer within 24 to 72 hours on business days.
Please include:
- Your order number
- A brief explanation of why you'd like to return the socks, or how we could improve them
That second part genuinely matters to us. A lot of what we've changed about LumaBelly came from customers telling us what didn't work, and we read every note.
Once your request is approved, we'll email you a return label and the return address. Please post your return within 14 days of approval, approvals expire after that, and a new request may fall outside the 30-day window.
Returns sent without prior approval cannot be accepted and may be refused or returned to you at your own cost.
Registration, evidence and inspection
When you register a return, we ask you to give a valid return reason and, where relevant, clear supporting evidence, a photo of a fault, a photo of the fit, or a photo of the packaging as it arrived. Good evidence is what lets us resolve most cases in a single email instead of several.
All returned items are inspected within 5–7 business days of arriving at our returns facility. You'll be notified of the outcome by email either way.
Refunds are issued after your return has been received and inspected. We aren't able to refund an order before the socks are back with us and have passed inspection.
Return costs and shipping
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You are responsible for the cost of returning an item to us, along with any related costs incurred in doing so, such as customs charges, duties, taxes or handling fees.
- Where we provide a prepaid return label, the cost of that label is deducted from your refund.
- The shipping charges you paid on your original order are not refundable.
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Delays caused by customs clearance are outside our control and do not qualify as a valid reason for a return.
Please keep your proof of postage and tracking number until your refund is confirmed. We can only refund items we actually receive, and tracking is what lets us help you chase a return that goes missing in transit.
If your order arrived damaged, faulty or incorrect, don't send it back yet, email us first at info@lumabelly.com with a photo. We handle these cases individually and will tell you how to proceed.
Exchanges
Sizing is the most common reason customers come back to us, and a different size usually solves it.
If your socks don't fit, email us within 30 days of delivery and we'll arrange an exchange for a different size, subject to availability. You cover the shipping costs both ways for an exchange. The socks must meet the same eligibility conditions as a return.
If the size you need is unavailable, we'll process your request as a refund instead.
Refund amount, method and timing
Approved refunds are issued to your original payment method, minus the cost of any return label we provided.
- Refunds are processed within 10 business days of your return passing inspection.
- Your bank or card issuer may take a further 5–10 business days to post the refund to your statement. That part is out of our hands.
- If your original payment method is no longer active, we'll issue store credit of the same value instead.
Bundles, multi-packs and free gifts
Bundles and multi-packs are priced as a set. If you return part of a bundle and keep the rest, your refund is calculated using the standard individual price of the pairs you keep, and the bundle discount is adjusted accordingly.
The same applies to threshold-based perks. If your order qualified for free shipping or a free gift because of its total, and a partial return brings that total below the threshold, the value of the shipping or the gift is deducted from your refund, unless the free gift is returned with the rest of your order.
Partial refunds
Where a return arrives in a condition that's still resellable but no longer perfect, we may offer a partial refund rather than declining the return outright. We'll always explain the reasoning and you can accept or decline.
Gifts
If your LumaBelly socks were a gift, email us with the order number or the email address used to place the order.
Refunds are issued to the original payment method, which means the money goes back to whoever paid. If you'd rather have store credit in your own name, tell us and we'll arrange that where we can.
Approvals and denials
We approve the large majority of return requests, and we'd rather say yes than argue.
That said, LumaBelly reserves the right to decline a return or refund where:
- The socks have been worn extensively, washed, or damaged after delivery
- The item arrives without its original packaging, or is not the item described in the request
- The request falls outside the 30-day window
- The return was sent without prior approval
- The return reason or supporting evidence cannot be substantiated
If a return is declined, we'll explain why. You can ask us to return the item to you at your own cost, or ask us to dispose of it.
We also reserve the right to decline returns, refunds or future orders from accounts showing a pattern of excessive returns, repeated claims of non-delivery, or returns of heavily worn product. This is rare, and it isn't aimed at ordinary customers.
Order cancellations
After your order is placed, our team works quickly to prepare it for shipping, sometimes within just a few hours. Because of that, we can't always guarantee an order can be cancelled.
If you'd like to cancel, contact us as soon as possible at info@lumabelly.com. We'll do our best to help if your order hasn't yet left our warehouse. If it has already shipped, we'll guide you through a return instead once it arrives.
Before you contact your bank
If something has gone wrong, please give us the chance to fix it first. Almost every issue — a delay, a wrong size, a damaged parcel, a refund you're still waiting on, is something we can resolve within a couple of days.
By placing an order with LumaBelly you agree to contact us at info@lumabelly.com and allow us a reasonable opportunity to resolve your issue before filing a chargeback, payment dispute or reversal with your bank or card issuer.
Where a dispute is filed for an order we have delivered as described, or where no attempt was made to contact us first, we reserve the right to provide your card issuer with this policy, your order and delivery records, your return history, and our correspondence as evidence in response to that dispute. We also reserve the right to decline future orders from accounts associated with disputes filed in bad faith.
Nothing in this section affects any rights you have under applicable consumer protection law.
Questions
Email info@lumabelly.com and we'll answer within 24 to 72 hours on business days. A real person reads every message.
