LumaBelly — Shipping Policy
Shipping Policy
We ship to the United States and Canada. Most orders arrive 10 to 15 days after you place them.
We know that is longer than you are used to. We would rather tell you the real number here than promise you three days and leave you refreshing a tracking page. Everything below is what actually happens, including what we do when it goes wrong.
Where we ship
We deliver to all 50 US states, Washington DC, and every Canadian province and territory.
We do not ship anywhere else yet. We cannot split one order across two addresses; place two orders instead.
PO boxes, parcel lockers, APO and FPO addresses. Whether we can deliver to one depends on the carrier handling your parcel, and that is not something we choose. If that is your only address, email us at info@lumabelly.com before you order and we will check rather than guess.
Remote and northern addresses. Alaska, Hawaii, the Canadian territories and remote rural routes can add several days on top of the window below.
What shipping costs
| Order total (USD) |
Shipping |
| Under $50 |
$5 flat rate |
| $50 and over |
Free |
The same rate applies across the United States and Canada. There is no per-item charge, so adding a second pack does not double your shipping.
We do not currently offer paid expedited shipping. Our fulfilment runs on a single route and paying more does not move a parcel through it faster, so we would rather not sell you something that does not work.
How long delivery takes
10 to 15 days from checkout to your door. Here is where those days go.
| Stage |
How long |
| Order received and confirmed |
Same day, or the next morning |
| Picked, packed and fulfilled |
1 to 2 days |
| Handed to the carrier, tracking created |
1 to 2 days |
| In transit to you |
7 to 12 days |
These are estimates, not guaranteed delivery dates. Once a parcel is with the carrier, the timeline is in their hands. Weather, customs, holiday volume and remote routes all add days, and none of them are within our control.
Ordering for a specific date? A baby shower, a flight, a due date. Give yourself three weeks. If you are closer than that, email info@lumabelly.com before you order and we will tell you honestly whether it will make it.
Holiday periods. Add 2 to 4 days.
Tracking your order
You will get an order confirmation email with your order number as soon as you check out. When your parcel is labelled we send a second email with your tracking number.
You can also track it any time at lumabelly.com/apps/17TRACK
Your tracking may show nothing for the first few days. That is normal. The number is created when your parcel is labelled, which happens before the carrier physically scans it in. Until that first scan the link will look empty or say "label created." Nothing is lost.
Tracking can also stall mid-journey. Long-haul parcels sit still for stretches, then jump forward several stages at once. If yours has been quiet for more than seven days, email us and we will chase the carrier directly. You do not have to do that part yourself.
Orders with more than one item
Orders that mix categories can ship separately and land a few days apart. When that happens you will get more than one tracking number.
If only part of your order arrives, check your email for a second tracking number and give the remaining item a few more days. If the second half has not arrived within a week of the first, email us with your order number and tell us which item is missing.
Changing or cancelling an order
Tell us within the first day or two, before your parcel is labelled, and we will change the address or cancel it. Email info@lumabelly.com with your order number.
Once a parcel is labelled we cannot redirect it, recall it, or stop it. At that point the fastest route is to let it arrive and then use the 30-day guarantee.
If your order is late
Under 20 days. Email us with your order number and we will find out where it actually is and tell you what we find.
Past 20 days from the date you ordered, we treat it as lost. Email info@lumabelly.com and tell us whether you would rather have a replacement sent or your money back. We will do that. You do not have to argue for it and we will not ask you to wait another week first.
Damaged, wrong or missing items
Check your parcel when it arrives. If anything is damaged, incorrect or missing, email info@lumabelly.com within 7 days of delivery with your order number and a photo. We will replace it or refund you.
Marked delivered but not there? Check with everyone at the address and any safe place or mailroom, then give it 48 hours; parcels are occasionally scanned early. If it still has not turned up, email us and we will open it with the carrier.
Duties and import charges
Canadian orders occasionally attract a small import charge depending on the carrier and the declared value. This is set by customs, not by us, and we cannot waive or predict it. It is uncommon on orders of this size.
Undeliverable and refused parcels
If a parcel comes back to us because the address was wrong or incomplete, nobody was available to accept it, or it went unclaimed, we will contact you. We can resend it once you confirm a correct address, with shipping charged again, or refund the order minus the original shipping cost.
Returns and the guarantee
Our 30-day money-back guarantee is covered in full in our Refund Policy. Two things worth knowing here because they touch shipping:
- The 30 days run from the date your order arrives.
- Do not send anything back before you email us. Returns need to be approved first so we can give you the right address.
Talk to a person
Email info@lumabelly.com with your order number and what is going on. A real person reads every message and we reply within one business day.
Monday to Friday, 9am to 8pm ET Saturday and Sunday, 11am to 6pm ET
We would rather hear from you early than watch you wait.
