How long will my order take?
Most orders arrive 10 to 15 days after you place them. That covers the whole journey, from the moment you check out to the moment the parcel is in your hands.
We would rather tell you the real number up front than promise you three days and leave you refreshing a tracking page. Here is exactly where those days go.
The four stages
- We receive and pay for your order Same day, or the next morning if you ordered overnight. You get an order confirmation email straight away with your order number in it.
- Your order is packed and fulfilled Within 1 to 2 days. This is when your socks are picked, boxed with your card and your care instructions, and labelled.
- Your parcel reaches the carrier 1 to 2 days after packing. Your tracking number is created at this point and we email it to you. It can take another day or so before the carrier scans it and the link starts showing movement, which is normal and does not mean anything has gone wrong.
- In transit to you 7 to 12 days. This is the longest stretch and the one we control the least. It varies with your location and how busy the network is that week.
So when should I expect it?
| If you ordered | Expect it around |
|---|---|
| Monday | The following week, Thursday to Tuesday |
| Friday | Just over two weeks later |
| During a holiday week | Add 2 to 4 days |
Ordering for a specific date? A baby shower, a flight, a due date. Give yourself three weeks. If you are closer than that, email us at info@lumabelly.com before you order and we will tell you honestly whether it will make it.
Why it is not faster yet
We are a small team and our fulfilment runs through a single partner warehouse. It works, and it keeps the socks at a price a pregnant woman will actually pay twice. It is not fast. We are actively working on shortening this and we will update this page the day it changes.
If it goes past 20 days
Email us. At that point something has genuinely gone wrong and we will either resend your order or refund you, whichever you prefer. You do not have to argue for it.
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Email info@lumabelly.com