What we take
Major credit and debit cards, including Visa and Mastercard, plus
PayPal. Any wallet options such as Shop Pay or Apple Pay appear at checkout if
they are available for your device and region.
The full, current list is always the one shown on the checkout page itself. That is the
accurate answer at any given moment, because payment options change.
All prices are in US dollars. If you are ordering from Canada, your bank converts at their
own rate and may add a foreign transaction fee. That charge is set by them, not by us.
If your payment is declined
- Check the card number, expiry and security code.
- Check that the billing address matches your bank's records exactly. This is the most common cause.
- Try a different card or a wallet like Shop Pay.
- If it keeps failing, call your bank. Cross-border charges on a new merchant are sometimes blocked automatically.
Pending charges that vanish
If an order failed but you can see a charge, that is almost always an authorisation hold rather than a payment. It falls off by itself, usually within a few business days. No money was actually taken.
If a hold is still showing after five business days, email info@lumabelly.com with the date and amount and we will confirm from our side that nothing was captured.
Security
Payments are processed by Shopify. We never see or store your full card details.
