I did not get an order confirmation

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Your confirmation sends within a few minutes of checkout. If it is not there:

  1. Search your inbox for "lumabelly." Lowercase, no space.
  2. Check spam, promotions and updates. First-time order emails land in these constantly.
  3. Check the other email address. If you used a guest checkout or Shop Pay, it may have gone to an address you do not normally use.
  4. Check your bank. If there is no charge or pending authorisation from us, the order did not complete.

If there is a charge but no email

The order went through and something is wrong with the email address on it. Write to info@lumabelly.com with the name, the postal code, and the last four digits of the card. We will find it, correct the address and resend everything.

If there is no charge

The order did not go through, usually because the payment was declined or the page closed before it finished. Nothing has been taken. You are safe to order again.

A pending charge that disappears after a day or two is an authorisation that was never captured. That money was never actually taken.

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