I received the wrong item, or something is missing

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This is our error and we fix it at our cost. You will not be asked to pay return shipping for something we got wrong.

What to send us

Email info@lumabelly.com with:

  • Your order number
  • What you ordered and what actually arrived
  • A photo of the item and the packing slip, if there is one

What happens next

  • Wrong size or colour. We send the correct one. In most cases you keep the wrong one rather than post it back, because return postage costs more than the item.
  • Missing item. We check whether it shipped separately. If it did not, we send it.
  • Wrong product entirely. Same thing. Correct item out, no charge.

Ordered more than one thing? Check your emails for a second tracking number first. Mixed orders sometimes travel separately and arrive a few days apart. See will my order arrive in one parcel.

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