Where is my order?

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Finding your tracking number

We send it by email as soon as your parcel is labelled, which is usually 2 to 4 days after you order. The subject line will say your order is on its way.

If you cannot find it:

  • Search your inbox for lumabelly, not just "LumaBelly." The search is more forgiving that way.
  • Check spam and promotions. Order emails land there more often than you would think.
  • Check the email address you used at checkout, which is not always your main one.

Still nothing? Email info@lumabelly.com with the name and postal code on the order and we will look it up and resend it.

Reading your tracking

What it says What it means
Label created, no movement Packed and waiting for carrier pickup. Normal for the first few days.
In transit Moving. It may sit at this status for several days at a time.
Arrived at facility It has cleared a checkpoint. Usually the longest leg is behind you.
Out for delivery On the van. Today, in most cases.
Delivered Scanned as handed over. See below if you do not have it.

Tracking that has not moved in a few days is normal. Long-haul parcels go quiet between scans and then jump forward several stages at once. If it has been silent for more than a week, email us and we will chase the carrier.

See the full delivery timeline

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