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Returns, Refunds & Exchanges

Your 30-day guarantee, size swaps, and how refunds are processed.

My item arrived damaged or faultyReport it within 7 days with photos. We replace it at our cost.
What cannot be returnedThe short list of exceptions, so nothing catches you out.
When will I get my refund?The timeline from approval to money back in your account.
The 30-day guarantee, explainedWhat the guarantee actually covers, in plain terms.
How to return or exchangeOne email starts it. Size exchanges are free. Here is the whole process.