My item arrived damaged or faulty

Last updated

Please tell us within 7 days of delivery. After that we cannot investigate with the carrier or claim for it.

What to send

Email info@lumabelly.com with:

  • Your order number
  • A photo of the damage, clear enough to see what is wrong
  • A photo of the outer packaging if the parcel itself was crushed or torn

What happens

We send a replacement at no cost to you. You will not pay return shipping on something that arrived broken. In most cases we do not ask for the damaged item back at all.

What counts

  • A hole, a run, or a seam that has come apart on arrival
  • Compression that is clearly uneven between the two socks
  • A product that is cracked, bent or broken in the box
  • A parcel that arrived open or with items missing

Damage from use, washing too hot, or normal wear over time is not covered under this. See how to wash your socks for the things that shorten their life.

Did this answer your question?

More in Returns, Refunds & Exchanges