Email info@lumabelly.com within 30 days of ordering. Tell us your order number and what is wrong. That is the whole first step.
If the size is not right
We will send you the correct size at no cost to you. You do not need to post the first pair back before we send the replacement, and you do not pay for the exchange.
Before you write, it is worth reading what to do if you are between sizes and why they may feel tighter than expected. Sometimes the size is right and the sensation is just unfamiliar. Sometimes it genuinely is the wrong size. We would rather you got the right pair either way.
If you want a refund
Tell us and we will start it. A few things to know:
- You have 30 days from the date you ordered to request it.
- Returns need to be approved by us before anything is sent back. Parcels posted to us without that will not be accepted.
- Once approved, we send you a return label and instructions.
- Refunds go back to your original payment method within about 10 business days of us receiving and checking the return.
Condition
To be refunded, items need to come back clean, unworn beyond trying on, undamaged and in their original packaging.
We understand that trying on a compression sock means actually putting it on. Pulling a pair on to see how they feel is fine. A pair worn through a 12-hour shift is not returnable.
What we would rather you did
Write to us before you give up on them. If they feel wrong, there is often a fix, whether that is a different size, a different way of getting them on, or a different expectation of what week one feels like. And if there is no fix, we will refund you without making it difficult.
